"Never answer the phone"

About: Farfield Group Practice Farfield Group Practice West Lane, Keighley BD21 2LD

Posted via nhs.uk 3 years ago

Getting through to this surgery is ne'er impossible. They never answer the phones.
When you eventually speak to someone, they're usually not based in the Keighley surgery but some call centre or other of the company's surgeries around the area.
People forget that these practises are private companies...

More about:

surgery

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Farfield Group Practice

Submitted on 30/11/2021 at 11:53

Published on nhs.uk at 19:29

Dear Patient
I am sorry that you have had difficulty getting through to the surgery. As far as I am aware, the surgeries answer their own calls, we do not have call centers at AWC Modality. We sometimes have staff who move between practices, due to operational need, but they do this from the practice you are calling. Farfield and Holycroft Surgeries do share their workload at times, but they are closely linked and in Keighley.
I can not answer specifics as you have submitted the review anonymously. If you wish to discuss further please contact me on the e mail below
awcmodality.complaints@nhs.net
Kind Regards
Linda Thomas
Patient Experience and Complaints Officer

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

Never answer the phone

"Never answer the phone"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k