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Phenominal care and support

Posted By xrayxn77

"Phenominal care and support"

About: Daisy Hill Hospital / Male Medical Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

I came into hospital on a Tuesday morning. On the Monday evening I took  a pain and I nearly blacked out - I thought I was just tired so I went to bed. At 3am I woke up with the same terrible pain, I went to the bathroom and collapsed. I was terrified and I pulled the emergency cord. An ambulance came after about 30 mins and they brought me into the hospital. The paramedics were so kind and they were absolutely marvelous. 

I have since learned that I have an irregular heart beat and also a lung infection so I am now on penicillin and another medication to help with my heart.

The ladies on the ward with me are amazing. I was so lucky to end up with them. I have had a better social life in the past 5 days than I have in the past 18 months. We all have quite similar personalities and get on with each other like a house on fire.

The nurses are all wonderful. The level of care I have received has been outstanding. They are treating me well. It is truly wonderful here. Mark is absolutely fabulous and brings a smile to my face whenever I see him. All the nurses are very attentive as well. 

The food here is great as well, which I didn't expect given everything you hear about hospital food, but I'm telling you now, they're wrong.

Derek the physiotherapist has also been a great help, he has been a lovely gent and has arranged for carers to come in and help me out at home when I am discharged. 

The amount of support I have received over the past week has been phenomenal, people don't realise how good the NHS is until they really need it.

Thank you so much to everyone who has treated or looked after me in the past week

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 08/09/2021 at 13:36
Published on Care Opinion at 13:36

picture of Amanda Sweetlove

Dear xrayxn77

Thank you so much for your very kind words surrounding the care you received form the clinicians who attended to you during your recent emergency. It sounds like you had a very frightening and harrowing experience which thankfully appears to be under control.

It is heartwarming to hear the crew who treated your clinical needs also reassured your emotional needs and fears with kindness. To be called 'Absolutely marvelous' is high praise indeed and I would very much like to share your compliments with the staff involved directly. To enable me to locate them I would need a few extra details of the actual event.

If you would be prepared to discuss further, please contact me on amanda.sweetlove@nias.hscni.net

It is fabulous that your whole experience of the NHS appears to be excellent and we are all grateful for this uplifting feedback.

I hope you are recovering well, feel a lot more like yourself and return to full health very soon.

Take care

Amanda

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Response from John McAteer, Ward Manager Coronary Care /Male Medical, Acute, Southern Health and Social Care Trust 2 years ago
John McAteer
Ward Manager Coronary Care /Male Medical, Acute,
Southern Health and Social Care Trust

Submitted on 15/09/2021 at 08:53
Published on Care Opinion at 08:53

Many thanks for your kind words about the staff on the ward. I will be sure to feed this back to them.

Wishing you a speedy recovery.

John Mc Ateer, Charge Nurse

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust

Submitted on 28/09/2021 at 12:59
Published on Care Opinion at 12:59

Thank you very much for such positive feedback regarding the meals provided during your stay.

I will pass your kind comments to the Catering Team and I know they will appreciate this feedback.

Many thanks

Andrew

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