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Full of good humour

Posted By jthan60

"Full of good humour"

About: Forth Valley Royal Hospital / Accident & emergency Scottish Ambulance Service / Emergency Ambulance

(as a service user),

My son broke his ankle playing sport and had an excellent journey from pitch to discharge. The ambulance was prompt, the paramedics professional yet full of good humour. He was seen immediately on arrival and sent straight for xrays. He was put in a cast by a good team effort with good pain relief so that he didn’t really notice it. There was a bit of a delay until we got the final plan and discharge but not unmanageably so. All in all a positive experience between SAS and Forth valley royal A&E.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 10/09/2021 at 15:56
Published on Care Opinion at 15:56

Dear Jthan60

Thank you for taking time to post your feedback here on Careopinion. I am so sorry to read about your son breaking his ankle.

It's great to read the lovely comments about the staff, and good humour also goes a long way! I hope this helped to ease any stress.

If you would like your comments to be passed on to our crew, please may we ask you contact our feedback team at sas.feedback@nhs.scot with your son's name, and date and location of where we attended to him. Please may we also ask you be so kind to make reference to your care opinion name which will help us to link to this story

I wish your son a speedy recovery

Kind Regards

Lesley

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Response from Kirsty Meikle, Lead Nurse, Emergency Department/Minor Injuries Unit, Forth Valley 3 years ago
Kirsty Meikle
Lead Nurse, Emergency Department/Minor Injuries Unit,
Forth Valley

Submitted on 15/09/2021 at 11:34
Published on Care Opinion at 15:36

Dear Jthan60

Thank you very much for your kind comments and for taking the time to post them.

I am sorry to hear your Son suffered a broken ankle, I hope he is doing well and we wish him a speedy recovery.

I will ensure your comments are fedback to the ED team. Positive feedback like this always helps to lift our spirits, so thank you once again for letting us know about you and your Son's experience.

Take care

Kirsty

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