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Confusion on how to use the device

Posted By browsertz83

"Confusion on how to use the device"

About: Altnagelvin Area Hospital / Emergency department

(as a service user),

Recently had an appointment with a nurse and really appreciated them using Interpreter Now. However there was some confusion on how to use the device to co communicate through Intrepreter  Now. It would be good if some refresher training or a reminder could be given and shared with staff 

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Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 3 years ago
We have made a change
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 09/09/2021 at 15:19
Published on Care Opinion at 16:59

picture of Vi Gray

Hello browsertz83

Thank you for sharing your experience and acknowledging the ED nurse who tried to help you with the Intrepreter Now service. Following on from this I contacted the Trust's Equality and Involvement Officer who will reissue Communication and information advising staff how to access and contact the service.

Best Wishes

Vi Gray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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