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Care Opinion

Video interpreter services

Posted By browsertz83

"Video interpreter services"

About: Altnagelvin Area Hospital / Emergency department

(as a staff member posting for a carer/relative),

A  friend recently attended A&E and had to use their mobile phone to contact a Sign Language interpreting service, however this relies on the battery being fully recharged to enable the service to be accessed, when a person attends A&E it is usually not planned, it is  last minute and there isn't  always time to pack a phone charger or to check if it is fully charged etc,

Is there a device that can be used in A&E  for patients and staff to contact services like this and not having to rely on the patient's own device? Also on arrival to reception the deaf patient is having to use their own mobile to contact interpreter services to enable them to book in.  Again a suggestion if there was a device at reception to make the booking in process more smooth. This facility is in local councils receptions and it has been invaluable. 

Video of story in BSL 

This is a translation by a BSL translator 

https://vimeo.com/839983083

Video of story in ISL

This is a translation by an ISL translator

https://vimeo.com/839983149

More about:
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Responses

Response from Vi Gray, Professional Nursing Support , PCOP, Western Health & Social Care Trust 2 years ago
Vi Gray
Professional Nursing Support , PCOP,
Western Health & Social Care Trust

encourage people to share their experiences of health and social care, what matters to you, what you particularly liked or disliked so that we can share with the relevant department, and staff .

Submitted on 09/09/2021 at 15:32
Published on Care Opinion at 15:32

picture of Vi Gray

Hello browsertz83

Thank you for the feedback and apologies for the frustration.

This has been shared with the Departmental Manager as you have raised a number of issues and it is through Care Opinion receiving timely feedback which gives us the opportunity to look to see how we can improve services and enhance the patient experience. We will look at the issues raised and will provide you with an update as we follow up on a few enquiries as to any changes that can be made,

Best wishes

Vi Gray

Video of response in BSL

This is a translation by a BSL translator

https://vimeo.com/839983050

Video of response in ISL

This is a translation by an ISL translator

https://vimeo.com/839983102

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Colleen Hamilton, Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital, WHSCT 2 years ago
We are preparing to make a change
Colleen Hamilton
Service Manager for Unscheduled Care, Emergency Department / AMU /ACU Altnagelvin Hospital,
WHSCT

management duties

Submitted on 15/09/2021 at 09:45
Published on Care Opinion at 15:33

picture of Colleen Hamilton

Hi Browsertz83

My name is Colleen Hamilton I am the ED manager in Altnagelvin. Thank you for taking the time to bring this to our attention. Our service should be accessible to all patients regardless of ability or disability, an I am sorry that this may have caused an issue for your friend recently.

The interpreter NOW service has been a great addition for accessibility to interpreter services. However this something we use only on occasion and sometimes that the knowledge around how this service is delivered maybe forgotten. Refresher training maybe of some use.

We have a device in ED that can be used for this service and I will brief all staff again on how to access the service going forward. I will speak to the reception manager and try to get a device that they have immediate access to, and improve the accessibility of our service at reception to all members of the public.

Thank you again for your feedback. This is an important way of allowing people to engage with a service and make improvement that will benefit everyone in the future.

Kind Regards

Colleen Hamilton

Video of response in BSL

This is a translation by a BSL translator

https://vimeo.com/839983065

Video of response in ISL

This is a translation by an ISL translator

https://vimeo.com/839983121

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Dalrene Masson, Project Lead for PCE/ Care Homes, Regional Patient Client Experience team, Public Health Agency 8 months ago
Dalrene Masson
Project Lead for PCE/ Care Homes, Regional Patient Client Experience team,
Public Health Agency

Submitted on 03/08/2023 at 17:24
Published on Care Opinion at 17:24

picture of Dalrene Masson

Thank you for sharing this story. The PHA has translated the written story and responses into British Sign Language and Irish Sign Language.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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