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Care Opinion

Helpful Staff

Posted By limawe77

"Helpful Staff"

About: Forth Valley Royal Hospital / Endoscopy and day care

(as the patient),

I was admitted to FVRH for an Endoscopy. I heard many stories about the procedure which were not very pleasant. I was admitted very efficiently, advised what was going to happen. 

The staff must be praised for their cheerful, pleasant, and efficient attitude, always making me feel well taken care of and well informed.  The Group taking care of me were Susan, Brenda, Kim, Katie and Dr Brennan. The procedure was not near as unpleasant as I had anticipated and the staff's sense of humour and comforting words certainly helped.

I had arranged for transport and was to be picked up, however there was a delay and I became concerned as I knew I would not be able to leave the hospital at that time. Kim, while very busy, came to my rescue and very efficiently cancelled the transport and contacted a friend to come and pick me up.  Doing this she had to leave other duties. She never once became agitated or upset.  By the time I was going for my procedure she had solved the problem which put my mind at ease.  When I was in recovery Kim contacted my friend and then made sure I was wheeled to the entrance of the hospital to the awaiting car of my friend. You have some very special people working in the department and I wish to express my appreciation.  

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Responses

Response from Susan Cowan, Staff nurse, Endoscopy, NHS Forth Valley 2 years ago
Susan Cowan
Staff nurse, Endoscopy,
NHS Forth Valley

Submitted on 07/09/2021 at 13:54
Published on Care Opinion at 13:54

Thank you for providing feedback following your visit to the endoscopy department. Your kind words are appreciated by the staff and it is reassuring to know you found staff to be cheerful and efficient.

Staff in the department will provide help and support and I am glad you found this to be done efficiently. I am glad when arrangements did not fall into place staff were able to provide assistance and help you to arrange alternative plans.

I understand that coming for an endoscopy procedure may not be a pleasant thought and it can be an anxious time. It is good to read that your experience was better than you anticipated. Staff do try hard to support people prior to, during and after their endoscopy procedures. As a department we will try to do what we can to make your experience as comfortable as we can.

Thanks again for your feedback.

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