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"Doing an amazing job"

About: Craigavon Area Hospital / Trauma Ward

(as a staff member posting for a patient/service user),

The nurses are fabulous.  Two nurses that stand out to me as being so wonderful and amazing are Leigh and Caroline.  The nurses are completely run off their feet and are completely stretched to the maximum but continue to care for me and keep me well updated.  The doctor comes around every morning.  The doctor is nice but it is just a flying visit so it is a very quick update unfortunately.  I feel comfortable asking staff questions.  The ward is clean; however, the toilets could be much cleaner especially on a ward where people are generally unwell.  There are only two toilets and I feel like there should be someone available to clean them regularly between each visit as the toilets are sometimes left in a horrible state.  The bed is changed regularly and I got a special mattress which is air pumped and it is so comfortable.  The food is ok but the menu never changes so we have the same selection every day.  We really need more fresh fruit available and a better variety of veg as we can only choose from broccoli, peas or carrots. 

Thank you to all of the staff who are currently doing an amazing job under so much pressure.  

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 06/09/2021 at 16:14
Published on Care Opinion at 16:14


Thank you for posting regarding your recent hospital experience.

All ward toilet facilities are cleaned on a regular basis on a work schedule. However if the facilities require attention in between times our staff will be more than happy to address immediately.

I am sorry to see you have found the menu options limited, we offer the option of two soups, three salads and nine main courses with a selection of vegetables at each serving. I would be more than happy to discuss any improvements you have, please feel free to contact my office to discuss further.

Many thanks

Andrew

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