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Care Opinion

Attending CRESTA clinic

Posted By Lukdm64

"Attending CRESTA clinic"

About: Campus for Ageing and Vitality

(as a service user),

I had an awful experience with this clinic. No privacy or respect. Medical records and issues discussed in front of other patients and staff with no attempt at confidentiality.   Those there for treatment have to walk through either the waiting room to use the loo or past staff and patients stood out side of the consultation rooms while attached to an IV drip. Humiliating as people stare or even worse give the "sympathy" look. It's also difficult to get to for early appointments. My last 2 were early in the morning. However did not get treatment until 2 hours later. Disgusting.

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Responses

Response from The Newcastle upon Tyne Hospitals NHS Foundation Trust 2 years ago
The Newcastle upon Tyne Hospitals NHS Foundation Trust

Submitted on 08/09/2021 at 15:33
Published on Care Opinion at 15:33

Thank you for taking the time to leave your feedback regarding your care at the CRESTA clinic at Newcastle Hospitals. We are sorry for your experience and we will forward to the directorate concerned, who will share with the team.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

If you would like these issues to be investigated please contact our Patient Relations Department on 0191 2231382 or nuth.patient.relations@nhs.net with your contact details and they will be able to coordinate with the Directorate to review your experience.

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