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Change in Catchment area

Story from nhs.uk

"Change in Catchment area"

About: St Johns Wood Medical Practice

I’ve completed two online forms requesting support regarding a recurring health issue. After the most recent l received a “call back” however the phone only rang twice before being ended not giving me enough time to pick up. Getting through to reception the last few weeks has been a challenge with me on hold for almost an hour.

Today l receive a call stating that the catchment area has changed (apparently it changed over a year ago?) and l have 30 days to register somewhere else. Considering my, still unresolved health issue, and the “attempted call back” in response to my online request, now have to register with another GP is frustrating. Though the GPS themselves have been decent reception and admin staff not so much.

I understand the challenges faced by key workers (being one myself) but this treatment is very disappointing.

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Responses

Response from St Johns Wood Medical Practice 4 years ago
St Johns Wood Medical Practice

Submitted on 03/09/2021 at 11:58
Published on nhs.uk on 04/09/2021 at 16:10

Thank you for your comment on NHS Choices. All feedback is appreciated so we can learn from experiences.

I am sorry on this occasion that you have had difficulty in getting a response to your recurring health issue using the online forms. Can you please get in touch with the reception manager, Sabrina Mensah-Bonsu, who will be able to review this.

We have had issues with the phone systems which have now been resolved. I am sorry that you had a long wait on the phone.

As for the change in catchment area, this change took place in June 2016 and if you have moved out of the catchment area then you will need to register with a new GP in your new area. There is always 30 days grace to find a new GP.

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