This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"My experience on 4 South ward in Craigavon area Hospital"

About: Craigavon Area Hospital / 4 South Surgical (Progressive Care) Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

·        I had suffered 3 bad nose bleeds and lost a lot of blood so was recommended by my GP that I go to the hospital.

·         I was  taken by the ambulance to hospital and the paramedics onboard were superb- very reassuring

·           I was taken to hospital on Sunday morning but it was Sunday night before I  saw anybody. My bloods were taken by a nurse. She was very nice and I could see that she was under a lot of pressure.

·         Nurses and doctors in a&e were run of their feet and very hard working.

·         The ward is a much more calm and relaxing environment. It is clean and comfortable and I am very satisfied with the standard  of cleanliness

·         Everything was well explained and communicated to me  although I had expressed a desire not to know anything that was wrong with me. I told doctors to ”work away” and they respected my wishes not overloading me with information about my health.

·         The food is my only criticism. It is quite poor and really not that appetising. I am looking forward to returning home so I can have proper meals. My daughter buys me ready meals at home and even they taste a lot better. This is a small complaint however as my overall experience has been very positive. 

More about:

Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 3 weeks ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 03/09/2021 at 17:57
Published on Care Opinion at 17:57


picture of Amanda Sweetlove

Dear Treyj95

Thank you for the very kind words about the staff who arrived to help you through your recent emergency. Epistaxis can present in quite a traumatic and terrifying way. It sounds as if this was one of those occasions which much have been a very frightening experience for you.

We are extremely happy you had such a positive experience and the clinicians involved will be delighted to hear you felt they were 'Superb' and very reassuring. High praise indeed!

I would very much like to ensure the staff involved receive your compliments however, I would need a few extra details surrounding the actual incident. If you would be prepared to discuss this further, please contact me on amanda.sweetlove@nias.hscni.net

I hope your unexpected hospital stay has not been too harrowing and you are well on the road to recovery.

Take care

Amanda

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate, SHSCT 3 weeks ago
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate,
SHSCT
Submitted on 03/09/2021 at 20:33
Published on Care Opinion at 20:33


Tracey McGuigan, Lead Nurse SEC, SHSCT

Thank you for taking the time to give feedback on your recent hospital admission to 4 South.

As Lead Nurse for 4 South I thank you for your very kind words & I will ensure your feedback is shared with the Team.

I wish you a speedy recovery.

Kind Regards

Tracey McGuigan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health & Social Care Trust 2 weeks ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health & Social Care Trust
Submitted on 06/09/2021 at 13:59
Published on Care Opinion at 13:59


Thank you for posting regarding your recent hospital experience. I shall pass your feedback to the Domestic Services Team.

I am sorry that you found the meals provided unappetising, our meals are prepared using recipes approved by our dietetic colleagues and inline with the minimum national standards.

Many thanks

Andrew

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k