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"Every staff member has been so wonderful"

About: Craigavon Area Hospital / 4 South Surgical (Progressive Care) Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I came into hospital yesterday evening via A&E and am thankful to say I cannot complain about any element of my experience so far. Every staff member I encountered since I have come in through the doors has been so wonderful. The receptionist in A&E was kind and able to reassure me during my wait of 5 hours which I think wasn't too bad after hearing many A&E horror stories from my family and friends. During the wait I was kept informed and up to date with the plans of the medical team and trusted their skills and competence. One thing I would say about my A&E experience is that I was very cold during my wait, to the point I actually sat there shivering, but the staff were so good to accommodate me and provided me with two blankets to warm me up. 

I was then moved up onto 4 south late last night. Although I've only been here a short while I am very grateful for the care I have received and feel like the staff so far couldn't have been better. All my questions are answered and the nursing team make sure I am comfortable and have enough pain relief. The ward is so hygienic and the domestic staff never stop, they don't get enough praise. Overall I currently don't think the hospital could be doing anything more for me and I know I am in safe hands and receiving the treatment that I need. 

Responses

Response from Tracey McGuigan, Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate, SHSCT last month
Tracey McGuigan
Lead Nurse Surgery, Craigavon Area Hospital, Acute Directorate,
SHSCT
Submitted on 03/09/2021 at 20:35
Published on Care Opinion at 20:35


Tracey McGuigan, Lead Nurse SEC, SHSCT

Thank you for taking the time to give feedback on your recent hospital admission to 4 South.

As Lead Nurse for 4 South I thank you for your very kind words & I will ensure your feedback is shared with Team.

I wish you a speedy recovery.

Kind Regards

Tracey McGuigan

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Response from Lisa Dougan, Clinical Sister Emergency Department, Acute Directorate, SHSCT last month
Lisa Dougan
Clinical Sister Emergency Department, Acute Directorate,
SHSCT
Submitted on 05/09/2021 at 11:14
Published on Care Opinion at 11:14


picture of Lisa Dougan

Hi,

It is so heart warming to read that you had a consistently positive experience within the Emergency Department and also 4 South.

Our teams work very hard, and I will make sure this is shared with them. It certainly boosts morale and makes the hard shifts a little easier, knowing that we can still provide excellent care.

I hope you continue to recover well.

Kind regards,

Lisa

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health & Social Care Trust last month
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health & Social Care Trust
Submitted on 06/09/2021 at 14:03
Published on Care Opinion at 14:03


Thank you for posting regarding your recent hospital experience.


I shall pass your positive feedback to the Domestic Services Team.

Many thanks

Andrew

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