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Phone first service for sprained ankle

Posted By firepk87

"Phone first service for sprained ankle"

About: Accident & Emergency / Phone First Causeway Hospital / Minor Injuries Unit Causeway Hospital / Radiology Causeway Hospital / X-Ray Department

(as a service user),

Yesterday I had the misfortune to trip and sprain my ankle, it was extremely painful, I called phone first and got an appointment for today at Causeway to have it x-rayed. Everyone involved was professional courteous and kind. I want to particularly praise the member of staff who was cleaning meticulously and found me a footstool. This kindness made my experience so much easier. The nurse practitioner and radiology staff were also sympathetic, knowledgeable and courteous. At a time when the NHS in Northern Ireland is under strain these people continue to give their best. I obviously would rather not have sprained my ankle but I could not have gotten better care. Thank you everyone 

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Responses

Response from Matt Suddaby, Site Lead Radiographer - Causeway, Radiology Department, Northern HSC Trust 3 years ago
Matt Suddaby
Site Lead Radiographer - Causeway, Radiology Department,
Northern HSC Trust

Submitted on 03/09/2021 at 21:50
Published on Care Opinion on 06/09/2021 at 11:38

picture of Matt Suddaby

Hi, My name is Matt Suddaby and I am the Site Lead Radiographer at Causeway Hospital. I want to take the time to thank you for your kind comments and I will pass them on to the staff. I wish you a speedy recovery. Matt

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Response from Natalie McLaughlin, Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit., Northern Health and Social Care Trust 3 years ago
Natalie McLaughlin
Clinical Services Manager, Renal & Endo-Diabetes, Ward B2, Ward C5 and Renal Unit.,
Northern Health and Social Care Trust

Submitted on 06/09/2021 at 10:12
Published on Care Opinion at 10:12

firepk87,

It is much appreciated by myself and the team in Causeway ED, that you have taken the time to express your gratitiude for the care you received during your recent unfortunate visit.

We as a team continually work to ensure that the patient experience in ED, is that of a positive one, so to hear that you found our staff professional, courteous and kind, is very re-assuring.

I will ensure your feedback is shared with all the staff involved during your time in ED. I wish you a speedy and full recovery, and many thanks again for sharing your experience.

Kind Regards

Natalie McLaughlin

Assistant Clinical Services Manager

MEM

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Response from Mark McCrudden, Assistant Director, Emergency and Urgent Pathways, Northern Health and Social Care Trust 3 years ago
Mark McCrudden
Assistant Director, Emergency and Urgent Pathways,
Northern Health and Social Care Trust

Submitted on 06/09/2021 at 10:26
Published on Care Opinion at 10:26

HI firepk87,

my name is Mark McCrudden and I am the Clinical Service Manager for the Emergency Department at Causeway Hospital. thank you for your kind words about the you experience at our Emergency Department. I will ensure this is passed onto the staff

Mark

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