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"Terrible experience with neurology"

About: Ninewells Hospital / Neurology

(as the patient),

Asked my neurologist about a new treatment, the e-mail had changed for the secretary, so had to hunt it down, then when I asked about a new treatment, and present medication, got the reply that the new treatment was available in Scotland but they had never issued any (not surprised) no reply on my medication changes.

They wanted me to start again, in assessment, this was started 50 years ago, I don't need to have a headache assessment when I know and am treated for both CH and migraine.

After making a complaint, 5 months later and yes they have informed me, but no reply is forthcoming.

They did try to set me up with a video consultation, (not possible) with an unlisted Dr who they claimed has special interest, yet not listed on the Tayside website.

I have written, again and again, all I get is letters saying it is with management.

I am still waiting for a reply, are you happy with this service?

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Responses

Response from Alison Mckenzie, Nurse Manager, Orthopaedics & Neurology, NHS Grampian 3 years ago
Alison Mckenzie
Nurse Manager, Orthopaedics & Neurology,
NHS Grampian
Submitted on 07/09/2021 at 08:33
Published on Care Opinion at 08:33


picture of Alison Mckenzie

Dear Westerton,

I am the nurse manager for Neurology services in Aberdeen, I would like to discuss your complaint further could you contact me on 552402.

Kind Regards

Alison Pirie

Nurse Manager

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Update posted by westerton (the patient)

Thank you for your message, but the issue is with Neurology in Ninewells in Dundee, I cannot use the phone so hope you get this.

Response from Interim Complaints & Feedback Team Lead, Business Unit, NHS Tayside 3 years ago
Submitted on 10/09/2021 at 15:21
Published on Care Opinion on 11/09/2021 at 17:54


Dear Westerton

Thank you for your post and let me reiterate my apologies for your experience in raising a complaint. We have clearly not met the timescales we would aim for here, and this is with great regret. I understand a response is in the post. I am sorry for your experience here and will take on board your feedback for reflection and review.

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