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"Care in pediatrics wishaw"

About: University Hospital Wishaw / Neonatal Intensive Care Unit (NICU)

(as a parent/guardian),

Hi there I just thought I would put this out there incase it's affected Any other parents. Our daughter who was 13 days old was admitted after being released after 1 week she had the lipsitz scoring so was discharged as was doing great, but after 9th day started to show signs of irritation and pain.

So, after 3 days of telling health visitor and midwife's I finally got them to call hospital and take our daughter in. Our first night, couldn't fault it in neonatal, the care is world class - it's when we got moved to pediatric ward that it felt like 3rd world care, as all they did was come and administer drugs and away they went. Remember, this is a newborn so mum and dad get sleep when she is asleep, but they came in at 8 in morning demanding we put the bed away so then I was left on a chair when you have been up all-night with baby. It's a newborn not a child, she shouldn't be in this ward at all, never mind being treated as if a toddler.

When our daughter was in transitional care you just knew she was cared for and in The best place but to then put a 13 day old baby in a ward where she can't receive the same care she received only 1 week prior is a failure of her and has shocked me To my  core. We also asked for a room as mum had just basically given birth so still going through some stuff and was told no those were for specific cases. If our daughter wasn't a special case then I'm worried. Also doctor informed us our daughter was youngest they had treated down there so seems she isn't meant to be in a children's ward but is popped down there as there isn't enough space, staff or time for all new babies which there should always be time for ...

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Responses

Response from Emer Shepherd, General Manager, Specialist Children’s Health Services Unit, North Lanarkshire Health & Social Care Partnership 3 years ago
Emer Shepherd
General Manager, Specialist Children’s Health Services Unit,
North Lanarkshire Health & Social Care Partnership
Submitted on 03/09/2021 at 14:03
Published on Care Opinion at 16:17


picture of Emer Shepherd

Dear Failed Parent

Thank you for posting your feedback in relation to our paediatric ward, I was sorry to read that you had a negative experience with us. I would like to discuss the issues that you raise in more detail. Please can you contact us on 01698 361100 extension 7422 so that we can speak with you directly.

Regards

Emer

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