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I was left freezing cold

Posted By Jos1919

"I was left freezing cold"

About: United Lincolnshire Hospitals NHS Trust

(as the patient),

I had bad chest pain and was feeling very sick and ill. I went to A&E via ambulance. I had my blood test to determine whether it was another heart attack and X-ray rather quickly and then I was left freezing cold and very sick in the main waiting room for hours. I couldn’t bear being so uncomfortable any longer with no communication so I left and went home. Over an hour later they (the hospital) called me and asked where I was I said home. I was told ill now be seen as an outpatient. Suits me fine.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 2 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 13/09/2021 at 15:22
Published on Care Opinion at 15:22

picture of Jennie Negus

Dear Jos1919

We want you to know that we are very grateful for your feedback; unfortunately our services are under significant pressure at the moment with many staff redeployed from their usual roles to help out and this is likely to mean a delay in our response. We apologise for this but want to assure you we will come back to you. Thank you again.

Jennie

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Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 2 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 14/09/2021 at 08:26
Published on Care Opinion at 08:26

picture of Jennie Negus

Dear Jos1919

I am so sorry for what happened and can appreciate you being upset; would you be able to contact pals@ULH.nhs.uk and give us some more details, particularly which hospital you attended? We can then look further into what happened. Once again, please accept our sincere apologies.

Thanks

Jennie

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