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Care Opinion

Call process

Story from nhs.uk

"Call process"

About: The Mill Medical Practice

The process to speak with a receptionist for simple questions takes a very long time. The telephone process is not very efficient as it takes a minimum 20minutes to contact the receptionist. I could not find a way to contact them via their website so very inefficient. I know the response will be that they are very busy but a better system should be put in place and they should not use Covid as an excuse for inefficiencies

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Responses

Response from The Mill Medical Practice 2 years ago
The Mill Medical Practice

Submitted on 01/09/2021 at 17:10
Published on nhs.uk on 02/09/2021 at 22:46

We are very sorry to hear that your recent experience when contacting the practice via the phone system, did not meet with your expectations. Following recent feedback - yours included, we have made some changes to the phone system, making the process easier for our callers, whilst still including important practice information. Our practice website is a really good and efficient way to get in touch with the practice team, we are very sorry you were unable to find a way to contact us via the website and would welcome the opportunity to talk you through this, if you would like to contact us at the practice on 01483239903.

Unfortunately your feedback is anonymous, so we are not able to contact you directly.

Many thanks,

Louise Bowers, Sue Bonner - Practice Managers

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