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My dads care

Posted By Taylors

"My dads care"

About: Scottish Ambulance Service

(as a service user),

The ambulance service was really slow at the hospital but the ambulance staff went outwith the call of duty and made the experience so much better for my dad and myself. Good face for the NHS and Scottish Ambulance Service.

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 3 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 04/09/2021 at 10:56
Published on Care Opinion at 10:56

Dear Taylors

Thank you for your Feedback. I am sorry your dad had to make use of our services. I do hope he is feeling much better?

I am also sorry to hear about the situation faced once at the hospital but I am glad to read that our staff made this experience a bit more tolerable for yourself and your dad.

If you would like me to pass on the comments to our crew, I will happily do this for you. If you would like this to happen, please may you email our team at sas.feedback@nhs.scot with your dad's name and address and the date of when we attended to him. It would be really helpful if you also made reference to your Careopinion user name which will help us to link to this story

Thanks again

Best Wishes to you and you dad

Lesley

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