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Great care during the pandemic

Posted By ABZ96838

"Great care during the pandemic"

About: Aberdeen Royal Infirmary / Endoscopy General Practices in Grampian

(as a service user),

At the start of the pandemic, I was feeling pretty unwell and began to notice blood when I used the toilet. Not pleasant and a bit of a scare at anytime - never mind when the world was on lockdown. Luckily, the team at Links Medical Practice responded quickly to my E-Consult, and saw me in person very shortly afterwards. I was then referred for an urgent colonoscopy. Naturally, I was very nervous about the procedure, and how Covid19 may have made things different. I didn't need to be worried, as the team in endoscopy were really friendly and put me at ease straight away. 

I just want to thank everyone at Links Medical Practice  and Aberdeen Royal Infirmary for being so positive, supportive and patient, and allowing me to easily access the care I needed, when I needed it the most. 

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Responses

Response from Karin Hunter, Unit Operational Manager (Acting), Division of Medicine - Unit 4, NHS Grampian 2 years ago
Karin Hunter
Unit Operational Manager (Acting), Division of Medicine - Unit 4,
NHS Grampian

Submitted on 26/08/2021 at 15:12
Published on Care Opinion at 16:02

picture of Karin Hunter

Good afternoon,

Thank you so very much for taking the time to share your lovely feedback. I was delighted to read of your pleasant experience during your visit to the Endoscopy Unit.

A colonoscopy is not the most pleasant of procedures, and of course as you mention with the added anxieties around COVID-19, I can imagine this must have been a very difficult time for you.

I am very glad that the team took such good care of you, and I will be sure to share this with them. I am certain this will bring some positivity to the team during a time where there is so much pressure on the service.

Many thanks again,

Karin

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Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 2 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian

Submitted on 13/09/2021 at 14:09
Published on Care Opinion at 14:09

picture of Kirsten Dickson

Dear ABZ96838

Just a quick note to let you know, your feedback has been shared with Links Medical Practice - who were absolutely delighted to hear from you.

Practice Manager James, shared the below thank you on behalf of the whole team:

'Thank you so much for the kind words, we all feel proud when we hear we have helped.'

Take care,

Kirsten

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