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"Physiotherapy"

About: Royal Alexandra Hospital / General Medicine (wards 8, 10, 11, 14, 18 & 27)

(as a service user),

Husband  is in ward 27 of  the Royal Alexandra Hospital in  Paisley . Admitted in June with Sepsis, which has been a rollercoaster and at one point we were told that he might not make it when he was moved to high dependency . He is in recovery now and our complaint is about physiotherapy input or lack of it . 

Prior to this illness my husband was mobile , driving , going to football games sometimes using crutches when there was more walking involved eg taking the dog for a walk .He is now unable to weight bare with  staff using a hoist from bed to chair 

He hasn't had a shower since admission as the side room and door frame cannot accommodate a  hoist or wheelchair due to space .His skin is constantly itch and dry and no amount of cream or piriton has helped the symptoms . My husband is over weight , can be classed as Bariatric and is  under the care of the specialist weight management .

This is a man that has lost weight , muscle  and strength weakness due to being confined to a bed . Physiotherapy had initially welcomed his motivation , they were saying all the right things , however this has tapered off with my husband every day asking if physiotherapy were coming . Then the excuses started , need to consult health and safety due to his weight  , not ordered the right equipment , waiting on bed manager moving him into a room with more space , not enough physiotherapist available need I go on . We have not seen a detailed assessment or recovery focused rehabilitation plan .

From a physiotherapist last week came the nail in the coffin , they don't necessarily need to offer him physiotherapy . This is the hardest part of their job , due to his age  of 54 , he doesn't meet their requirements  of under 52 or above 65 years of age , we would be interested in finding out the criteria and age categories for physiotherapy .

An NHS Greater Glasgow & Clyde leaflet for patients about the role of Physiotherapist and Occupational Therapist  says that:

A physiotherapist will assess your muscle strength and range of movement. They will also look at your balance and walking. After your assessment they will work with you to try to improve your independence

What to expect from your Physiotherapist…

• They will assess your muscle strength, range of movement, balance and walking.

• They will look at how you get on and off the bed and chair.

• They will look at your walking using a walking aid if you have one or can assess you for a walking aid if required.

• They will provide you with exercises depending on your assessment.

• If you have stairs at home they will take you to the stairs in hospital to assess your ability to manage.

• They may make referrals for further physiotherapy when you leave hospital.

• They will work with you, alongside other members of the ward team (nurses, doctors, occupational therapists) to help plan your discharge from hospital.

In summary as my husband reported to the Consultant yesterday and nursing staff so that's it, just lie in this bed , no resources to reduce deconditioning, no exercise plan, no rehabilitation passport or active ward and certainly no dignity and age discrimination .

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Responses

Response from Louise Watson, Inverclyde Royal Hospital Site Lead/Chief Allied Health Professional, Clyde Sector, NHSGGC 2 years ago
Louise Watson
Inverclyde Royal Hospital Site Lead/Chief Allied Health Professional, Clyde Sector,
NHSGGC
Submitted on 01/09/2021 at 12:50
Published on Care Opinion at 12:50


picture of Louise Watson

Dear Quinn

Thank you for getting in touch.

I understand that you have raised your concerns with our Complaints Team who are currently looking into your complaint and will respond to you directly through the Complaints Process. I would like to reassure you that the Physiotherapy Team and the ward staff are working together to address your concerns.

Thank you for getting in touch.

Kind Regards

Louise Watson

Chief Allied Health Professional - Clyde Sector

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Update posted by Quinn (a service user)

Thanks Louise for your reply, as I said 2 weeks ago this had been helpful.

I am updating my story as nothing has changed.

Not had a shower now for 12 weeks that’s 3 months, this is causing a buildup of dead skin cells, dirt, body odour,sweating on my skin and I have a consent itch. It’s impacting on my health and wellbeing negatively. Showering is a basic human right. A bed bath infrequently is not adequate. I need access to a shower or other facilities necessary to maintain hygiene. The lack of an opportunity to have a regular shower has been psychologically and physically degrading and humiliating for me.

I have been assessed by physiotherapy and a gantry system has been recommended to help with my rehabilitation. Been risk assessed, equipment and supplier identified. It requires a two bed space area and needs the cubicle track and curtain removed. I have been informed by the ward that the holdup is Estates, don’t have capacity to carry out the work and has been tendered out.

Quinn

Response from Con Gillespie, Associate Chief Nurse, Clyde Sector, NHSGGC 2 years ago
Con Gillespie
Associate Chief Nurse, Clyde Sector,
NHSGGC
Submitted on 20/09/2021 at 10:37
Published on Care Opinion at 10:37


Dear Quinn

I am very sorry that the ability to provide safe showering facility has not been resolved as yet and appreciate how frustrating this is.

I understand that the Senior Charge Nurse has been in close contact with the family and is working on providing a safe solution with the Physiotherapy and Estates Teams to be able to provide this. In the meantime staff are ensuring that all hygiene needs are being met.

The Senior Charge Nurse will continue to strive to facilitate this and work with the Teams to make this happen as soon as possible in a safe and therapeutic way, as we realise how important it is to meet this need.

Yours sincerely

Con

Con Gillespie

Interim Chief Nurse

Clyde Sector

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