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"Care on the ward"

About: University Hospital Wishaw / Maternity Care

(as a service user),

My 4 week old son and I have spent 3 nights so far on ward 20 and the care from the medical staff has been brilliant and I can’t fault the care my son has received. The staff have also been very supportive towards me and helping me care for my son. 

However I am extremely frustrated at the hospitals policy of not providing meals for parents on this ward (unless your breast feeding). 
I am on my own in this ward, in a side room at far end of the ward. My husband is at home caring for our other 2 children who are under the age of 5 and is also attempting to work from home. It therefore isn’t easy for him to drop food off at the hospital for me. 
At lunch time today I advised staff that I was going down to the cafe to buy myself lunch. Luckily I have a pram with me. I told staff that I would be taking my son down stairs with me as I wasn’t happy about leaving him in a room on his own far away from the nurses desk. The nurse said she had no staff to look after him so that was fine. I was also told that the doctor would be coming to see me soon on his rounds. 
Unfortunately when I got to the cafe it was extremely busy and a long wait for my food. I ended up leaving empty handed to ensure I wouldn’t miss the ward rounds. I am four weeks post natal with a sick baby and I think it’s dreadful that this is considered a good standard of care. 
After the ward round I will then have to decide whether I leave my baby on his own to get myself food, trail back down stairs with him or choose not to have anything to eat. I appreciate that services have been cut due to covid and budgets have also been cut but I feel this is an awful way to treat people. 

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Responses

Response from Laura Jack, Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS, NHS Lanarkshire 3 years ago
Laura Jack
Service Manager, Specialist Children's Health Services Unit (SCSHU) inc. Paediatric & CAMHS,
NHS Lanarkshire
Submitted on 30/08/2021 at 09:13
Published on Care Opinion at 09:13


picture of Laura Jack

Dear Newmum2021,

Thanks for getting in touch with us- although I’m sorry to read about your experiences- this def doesn’t sound right and I completely understand your worries and frustrations. As a new mum and in hospital it’s a stressful time for you and we want to do everything we can to make this as easy as possible for you.

I wondered if it would be possible to have a chat about this over the phone- or email. You can reach me at Laura.jack@lanarkshire.scot.nhs.uk in the first instance and we can set something up.

If you are still on the ward, it’s best to speak to the senior charge nurse Annie who I’m sure can help.

Look forward to hearing from you.

Thanks

Laura

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