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"Very disorganised ward"

About: Southend Hospital

Southbourne ward not cleaned for 5 days. Rubbish under beds the whole time. This in the middle of Covid. I pointed the mess to the Sister who got ward cleaned. Ran out of medication 4 times in 9 days so just not given. No Asthma medication for last 3 days. 10 different Doctors in 9 days each with their own agenda. Left with no diagnosis and have since paid to see Cardiologist privately. Terrible experience.

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Responses

Response from Kelley-Elle Carvalho, Patient Experience Coordinator, Mid Essex Hospital Services NHS Trust 3 years ago
Kelley-Elle Carvalho
Patient Experience Coordinator,
Mid Essex Hospital Services NHS Trust
Submitted on 07/09/2021 at 09:19
Published on Care Opinion at 09:19


Good morning,

Thanks very much for your feedback and we are sorry to hear you have had this experience.

If you would like to discuss further, please contact our PALS & Complaints team on 01702385333.

Kind regards,

Patient Experience Team

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