This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Not being listened to"

About: Halton General Hospital / Weaver Ward

(as other),

I've been admitted to weaver ward on a number of occasions and the nursing staff and HCAs were so helpful and caring. Even when the ward was chaotic they always tried their hardest to make time to listen and support you. Even the agency staff were helpful and had.time to listen. 

However, on each occasion I was admitted, I felt completely fobbed off by the doctors. I was sent home 3 times when I feel I was clearly not safe, only to end up back a few days/weeks later. I was repeatedly taken off my medication with them suggesting that I didn't take them out of hospital so there was no point in me having them, when that have no way of knowing what I am doing outside hospital. I was seen for a whole of 10 mins (if that) during ward rounds and it seems that they never actually listened to a word I said anyways. And they were told by my care co that I was I fact taking them regularly whilst in the community. I was repeatedly made to feel like I wasn't worth any help and it constantly made me worse than I already did.

Now I can't fault the nursing staff and HCAs who did all they could to help whilst on the ward.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from North West Boroughs Healthcare Trust Complaints Department, Complaints, PALS & Compliments Officer, North West Boroughs Healthcare NHS Foundation Trust 2 years ago
North West Boroughs Healthcare Trust Complaints Department
Complaints, PALS & Compliments Officer,
North West Boroughs Healthcare NHS Foundation Trust
Submitted on 24/08/2021 at 13:55
Published on Care Opinion at 13:55


Hi

Thank you for your post above, if you would like to go into more detail about this issue, please can you email the team on complaints.5bp2@merseycare.nhs.uk or you can call the team on 01925 664004

Opinions
Next Response j
Previous Response k