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"Mirena Coil Fitting"

About: Sexual Health Services - South Staffordshire (Open Clinic)

(as the patient),

When I arrived there was no wait time around my appointment. The nurse who took my blood pressure was very friendly.

When I went into the clinic to start the procedure the staff were very friendly.

It was an EXTREMELY painful experience, and I was not offered or given pain relief/ anaesthetic.

I was left crying on the bed afterwards, and the female staff were very kind in checking I was okay and gave me some water. The male member of staff however said “you don’t have a very good pain tolerance do you”. This upset and angered me as I felt embarrassed that I was crying and in so much pain.

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Response from Suzie Sellberg, Clinical Practice Educator/Lead Nurse, Inclusion Sexual Health, Inclusion 3 months ago
Suzie Sellberg
Clinical Practice Educator/Lead Nurse, Inclusion Sexual Health,

Band 7 Sexual Health Lead Nurse

Submitted on 26/08/2021 at 18:59
Published on Care Opinion at 18:59

Thank you very much for leaving a review about your recent experience in clinic.

We are very sorry indeed to hear there were some negative aspects of your visit that you are clearly, understandably upset about. Please do accept our sincerest apologies that you were made to feel this way.

Rest assured we will speak to our staff in relation to this and ensure that this does not happen again. We hope that you are feeling better now that you have had your coil in, and that any discomfort felt during the procedure has settled.

If you feel you want to discuss this further, please do not hesitate to contact Suzie on 0300 124 5022 option 1.

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