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First Class care getting COVID vaccination

Posted By markaitken

"First Class care getting COVID vaccination"

About: NHS Greater Glasgow & Clyde / Covid Vaccination Programme

(as a service user),

My daughter is 13, yesterday she received her first COVID-19 vaccination at a drop in clinic. 

The senior nurse who administered her injection was fantastic, she spoke directly to my daughter in clear detail at her level, was kind and caring, helped her understand risk factors without alarming her, and made the process entirely relaxed and simple. 

I am extremely proud of our National Health Service, and the workers who are tirelessly repeating the same tasks for the millions of people in the UK, and still manage to find ways to connect to people and smile.

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Responses

Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 24/08/2021 at 12:56
Published on Care Opinion at 12:56

picture of Lesley Mallon

Dear markaitken

Thank you very much for sharing your feedback on care opinion. I was so pleased to read that your 13 year old daughter has now had her first covid-19 vaccination and equally delighted to read that her experience was so positive.

Our staff appreciate that patients coming for the vaccine can be feeling worried and unsure, and it is great that the staff took the time to explain the process to your daughter and put you both at ease. Sometimes we parents can also feel overwhelmed in such circumstances and worry about our children and I am glad to read you were entirely satisfied.

It will be my pleasure to share your lovely post with the staff involved and thanks again for sharing.

Kind regards.

Lesley

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Update posted by markaitken (a service user)

Hi Lesley,

Thank you for your reply.

I didn't highlight above, and I think I might have chosen the wrong authority, that my daughter was seen at the Donald Dewar venue in Drumchapel, Glasgow.

Thank you for sharing that with the staff involved.

Kind regards,

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 3 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 26/08/2021 at 16:40
Published on Care Opinion at 16:40

picture of Nicole McInally

Dear Markaitken

I note that Lesley has already responded to your response. Thanks for confirming that it was the Donald Dewar Centre in Drumchapel and I will forward this to the Vaccination Team. It's always good when we can share such positive feedback with the staff and let them know that there hard work and kindness are appreciated.

Best wishes

Nicole

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