"A&E attendance"

Attended A&E due to my son becoming unwell on a trip away. I phoned ahead to ensure that the hospital was appropriate for paediatrics, and was assured that it was. Waited over 1 to see the triage nurse. The staff member didn’t introduce themself to either myself or my son, and began to check observations - again without speaking to him. I questioned if the waiting time on the board outside was accurate- it had said 5 hours when I first got there, and then changed to 6. 5 hrs. The triage nurse simply laughed and said it probably was.  I appreciate that this seemed like a very busy department, and I am also aware that they are under great stress at the moment. However, these are simple manners which cost nothing.

I decided to drive back home to our nearest hospital where we were triaged, treated, discussed with the surgical team and discharged with antibiotics within 1 hour.