"Feeling left in the dark"

I have received a letter this morning from the Urology department as I was supposed to be having a face to face appointment with Mr Moody, this has now been delayed.

I feel uninformed about what's actually going on, I also had a barium x-ray back in June and still have had no results from that and its nearly 2 & half months down the line.

I feel like nobody seems to care and I'm sorry I think its completely unacceptable. I appreciate there are delays due to covid but surely someone could pick up the phone and help make the patients feel more informed. A simply apology and explanation wouldn't go a miss. I feel like there is a lack of communication between the services and the patient and would like to feel more informed.