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"My hospital experience when I gave birth"

About: Raigmore Hospital / Maternity care

(as a service user),

I gave birth at Raigmore Hospital in Inverness on 08. 08. 2021. I can't fault the two midwifes and care team who helped me deliver my child. They were amazing! How ever when I was moved onto the ward I felt like I was abandoned from then on when it came to me needing help to breast feed.

I understand that the hospital are very short staffed and I always new breast feeding was going to be hard. But I didn't realise how hard it would be, my child struggled to latch on and the midwifes would aways say buzz if you need help. I always did buzz as she wouldn't latch on or if she did only for a few seconds. The other mums on the ward were needy and were always buzzing for things. How ever I was more than happy to do stuff myself and I only ever buzzed when I needed help with her to latch on.

Many times I had to wait long periods of time before someone would help me including a time where it was 45 minutes. By that time my child was so hungry and crying that it made me cry and stress out. I hated that I couldn't feed her and felt awful knowing that she was upset and I couldn't do anything but wait for help. I am a first time mum and I needed help and support and I didn't feel I got that.

My child had really bad jaundice and I had to stay in hospital for 3. 5 days. Which were stressful and tough for me. It was clear I was really struggling to breast feed so a midwife suggested that I express my milk as she knew how much I wanted my child to have breast milk and I didn't want to use formula. A couple of the midwifes supported me with my decision to try this including a student midwife from Robert Gordon University who I absolutely loved as she was amazing! She is a going to be a brilliant midwife and it was her who made what little good experience of my hospital stay good.

The other midwifes didn't support me and I felt like I was a bad person for wanting to express. I was at this point still trying to breast feed. I was so tired as I wasn't sleeping. After speaking to the midwife who was there when I gave birth, I had the courage to tell the other midwifes that it was my decision to express my milk to give to my child and that I had to as my child wasn't getting from me. Since expressing my milk I was slowly building up the amount, occasionally I had to top up with formula as I wasn't making enough milk for my child. I had a good rhythm. On the day of me being discharged I had to wait 5 hrs for my discharge letter, everyone else was leaving and I was the only one left. Again I understand that the hospital are short staffed. But I needed to get home so my midwife could drop off express pump so I could continue to express my milk.

Unfortunately due to waiting so long for my discharge letter, I didn't get home till 6. 30pm which meant I didn't get the pump till the next day. I couldn't express for over 12 hours which then made what little milk supply I had stop. I had to use formula feeding over night to feed her as I was still struggling to breast feed her. This upset me as I didn't want to use formula.

After 6 stressful and upsetting days I had to accept that I couldn't breast feed, which was extremely hard for me to accept. I still express milk but I don't make enough to feed her so I have to top up using formula. I feel if I got the support I needed I would have been able to breast feed. I feel let down and my hospital experience was very tough and stressful for me.  

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Responses

Response from Karen MacKay, Senior Health Improvement Specialist (Infant Feeding Advisor), RM, IBCLC, NHS Highland 2 years ago
We are preparing to make a change
Karen MacKay
Senior Health Improvement Specialist (Infant Feeding Advisor), RM, IBCLC,
NHS Highland
Submitted on 31/08/2021 at 22:31
Published on Care Opinion on 01/09/2021 at 16:09


Thank you Highland Lass for highlighting your experiences while in Raigmore Hosptial, we really appreciate the time you have taken to tell us your story and also congratulations on the birth of your baby.

We have inputed a large amount of support including a breastfeeding team on the ward, including midwives and an infant feeding support worker and I am really saddened to hear that you didnt have the opportunity to be supported by one of the team. On discharge our normal procedure is that you would have been offered one of our volunteer peer supporters to provide you with on-going telephone support and please accept my sincere apologies if you had not been offered this support either.

I will pass on your thanks to RGU to highlight to their students how well you were supported by one of their team and it sounds like she will be a fantastic addition to the midwifery profession.

I have also brought your story to the attention of the midwifery senior team at Raigmore to highlight your experiences.

It is great that you are still expressing and if you would like to continue maximising the amounts of breast milk that you can express then please ask your health visitor to refer to my service and I would be more than happy to support you.

Thank you again for highlighting your experiences.

Kind regards

Karen Mackay

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