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"Getting a vaccine at a drop in"

About: NHS Lothian / Covid 19 Vaccination Programme

(as a service user),

I attended a drop-in clinic to receive the second dose of my Covid vaccine at St James Quarter in Edinburgh. The clinic was very well-presented, the staff were extremely accommodating, and the whole service was very efficient; it took twenty minutes from walking in the door to leaving having had my vaccination. Thank you very much to all the staff (especially the nurse who was able to answer my questions about potential side-effects very thoroughly) who made this clinic possible and efficient. I am really blown away by NHS Scotland for making this possible!

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Responses

Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian 3 months ago
Jeannette Morrison
Head of Patient Experience,
NHS Lothian
Submitted on 24/08/2021 at 16:30
Published on Care Opinion at 16:30


Dear airfp57

Thank you very much for sharing your feedback with us following your second COVID-19 vaccination last week at the St James Quarter. When we were given the option for this location, it was too good an opportunity to miss and the drop-in clinic has been really well supported.

I was really pleased to read how well the clinic ran and that the staff were able to support your vaccination from the start to the end of the process.

I have shared your lovely feedback with the team, who I am sure will be delighted to read your kind words.

Thank you again for getting in touch.

With kind regards

Jeannette

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