"I had injured my leg"

I had injured my leg 2 Months prior to visiting. I was passed from Minor Injuries to A& E and back to Minor Injuries. I was left in the room while waiting for another Dr and then for Orthopaedic's for over 2 hours. There was no definite answer on my injury so I needed an ultra sound scan. My first appointment, I was told it was too late in the day for an ultra sound scan. I had been walking in the boot without any protection on so requested a new boot and a sock. The sock was a bandage which I believe could have been given at the first instance. My second appointment was cancelled with no reason given, and the nurse's manner wasn't helpful or caring when I advised that the boot was rubbing and was sore to walk on. After eventually having my scan, the Dr didn't seem to have read my notes and I had to repeat the whole reason for having the boot, showing little professionalism and not understanding my problem. When I called to say I hadn't received a follow up appointment, the staff member on the phone advised I would get a call back. When calling today, they was more concerned at the fact they had just started work half an hour prior to my call and repeated that they had only started. My call was only to see if an appointment had been made for me.