My father has a history of skin cancer - in April this year he had a skin cancer removed from his scalp and was discharged back to the care of his GP Practice for dressings with instructions that if any further lesions appeared or the wound did not heal he should be referred back to the Dermatology clinic immediately rather than wait for his routine 6 month follow up. The wound is still needing be be dressed weekly and a new lesion has appeared on his scalp. My father asked the Practice Nurses several times whether he needed to see the GP to be referred back to Dermatology and was repeatedly told that everything looks OK.
This week my father attended for his dressing and then asked at the practice whether he could make an appointment to see a GP - he was not asking for an appointment that day but just wanted the next available appointment. My father is elderly and has marked hearing loss so prefers to make appointments face to face as he struggles with communicating on the phone. He was informed at reception that he could not make an appointment in the surgery but had to phone to make an appointment. My father phoned this morning at 10: 10 to make an appointment, was asked to give details of why he needed to make an appointment and then was informed that a GP would phone him back today, when my father asked at what approximate time the GP would call he was informed that it would be when the GP had 'finished seeing patients'. My father has remained in the house all day waiting for a phone call from the GP which has never come. He will now have to wait until Monday and have to phone back again and presumeably go through the whole process again. I feel, as does my father, that this is unacceptably poor service from the GP practice. Whilst we understand that there may have been workload pressures for the GP would it have been too complicated to ask someone to ring my father back to explain what was going on?
About: St Austell Health Group St Austell Health Group St Austell PL25 3EF
Posted by Zannadee (as ),