This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Wheelchair repair"

About: WestMARC (Glasgow)

(as a service user),

WestMARC wheelchair repair service. 

I'm from Brighton but was in Glasgow for a couple of days. As we left one morning to go into the city center the front left wheel of my wheelchair fell off. In a panic as I didn't know what we were going to do without my wheelchair, I rang the wheelchair service in Glasgow who directed me to their drop in wheelchair service. The people I spoke to on the phone, and those who fixed my wheelchair were all extremely helpful and understanding. 

Not only did they fix the wheel they also replaced the breaks, and the other 3 wheels!! I ended up leaving with a much better and comfier wheelchair than I came with and I cannot thank them enough! 

Thank You NHS! 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Angela McLaren, Operational Service Manager, WestMARC, NHS GreaterGlasgow and Clyde 2 years ago
Angela McLaren
Operational Service Manager, WestMARC,
NHS GreaterGlasgow and Clyde
Submitted on 16/08/2021 at 11:57
Published on Care Opinion at 11:57


picture of Angela McLaren

Dear EDSZebra04, I was delighted to read of your positive experience at Westmarc. I was especially please to hear that you found our drop in service to be efficient and quick to help you on your way whilst in Glasgow. Our staff do cater to the patients/service users needs and I will ensure your thanks are passed onto the staff.

Thank you for taking the time to share your experiences on Care Opinion.

Kind regards

Angela

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k