"The staff made a stressful experience more positive"

Phoned first regarding my toddler. Staff recommended I come straight down. Triaged very quickly and efficiently by a lovely nurse who really reassured us and was kind and professional. Staff kindly explained only one parent could stay with our son which was absolutely understandable. We then went through to main ED department where we were seen by a nurse in a side room. Again she was kind and efficient. My son was then seen by a Doctor (Zara I think) who clearly explained what they were checking for, interacted really well with my son and attempted to keep him smiling through the tears! She brought him a Teddy which was lovely and showed her warmth towards him. The Dr was really reassuring advising she had consulted with the more senior Dr on who was paeds background too. When we were leaving the triage nurse made a point of saying goodbye and wishing us well which was really lovely. The Dr and triage nurse both reassured us that we had done the right thing by bringing him down which made me feel a lot better as we are all very conscious of the pressure our services are under and it was nice to feel like we weren't wasting their time. 

Thank you for making what was a very stressful experience as a parent and toddler much better and positive.