I was left extremely frustrated by finding out that my vaccine status had only been registered with one dose, when in fact I had had 2. I had attempted on 3 occasions to contact the NHS inform who left me feeling powerless and was told on every occasion there was nothing they could do, having sent off my request to the NHS board. I was given emails to send to the board which I did and was not responded to and I was finally given the number for NHS board (when I refused to not being given this) where my fortunes changed. The service to this point was overwhelmingly appalling, but I have to say that when I got in touch with the NHS board (this is what I was told they were called) I was treated with empathy and care. I want to say that the lady who helped me went above and beyond. She helped me to register onto my online account where my doses still said I only had one. She actively went about finding the answers. She took my contact details and told me to try and login the following week to see if this changed. I did as she reported and my vaccine status had finally changed. This was 3 weeks in the making and she helped where 3 other staff from NHS inform did not. The same member of staff then contacted me 3 more times to double check that I was happy with the outcome and to insure that I managed to get my vaccine status. I want her to know that she is doing an outstanding job and for her to know that she helped my levels of stress and frustration from 3 weeks in an instant. Thank you and keep up the excellent work that you are doing.
"Retrieving Vaccine Status"
About: NHS 24 / NHS Inform - COVID Helpline NHS 24 NHS Inform - COVID Helpline NHS Lothian / Covid 19 Vaccination Programme NHS Lothian Covid 19 Vaccination Programme Edinburgh EH16 4SA
Posted by Joe Loggs (as ),
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