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"My experience on the orthopaedic ward"

About: Craigavon Area Hospital / Orthopaedics Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

I came into hospital on Friday night via the ambulance after about a 2 hr wait. I had a fall outside my house and broke my leg. The ambulance crew were very helpful and very knowledgeable. They were able to confirm that I had broken my leg by looking at it and organized for me to get transferred to Craigavon Hospital. They rang the hospital ahead so the staff were able to anticipate my arrival and get me sorted as soon as possible . I was waiting for a couple of hours at the reception but soon got a bed. I didn't really mind the wait as I was satisfied that staff were trying their best to organize a bed for me. I was X- rayed very quickly as well and this sped up the whole process of treatment. I am very happy with how quickly I was seen to which was brilliant as I was in a lot of pain. The staff did however listen to this and gave me adequate pain relief to make me feel comfortable. 

The staff on this ward have been so good. They are very pleasant and helpful and do everything and more for me. I am due to have my operation tomorrow and they have been helpful and informative with regards to the plans being put in place to allow this procedure to go ahead. I never knew how much needed checked before you can undergo surgery but the staff explained this to me so I haven't felt on edge or anxious.

I spoke with my surgeon as well and he was very nice to speak to.

My ward space is very comfortable and I have no complaints. The level of cleanliness is also of a high standard. 

The food is good and there is a good variety however there is a lot of it given to you and when you do not have a large appetite there is a lot that goes to waste. It also very salty and this would be my only criticism overall. 

Responses

Response from Stephanie Doherty, Ward Sister, Orthopaedic Ward, Southern Health and Social Care Trust 2 months ago
Stephanie Doherty
Ward Sister, Orthopaedic Ward,
Southern Health and Social Care Trust
Submitted on 10/08/2021 at 15:19
Published on Care Opinion at 15:19


Hi,

Thank you for taking the time to share your positive experience on the Orthopaedic Ward.

I will share the feedback with the entire team, this encourages us all to keep working hard.

Wishing you a speedy recovery following your surgery.

Many Thanks

Stephanie

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Response from Care Opinion Facilitator, Quality, Safety & Improvement, Northern Ireland Ambulance Service 2 months ago
Care Opinion Facilitator
Quality, Safety & Improvement,
Northern Ireland Ambulance Service
Submitted on 11/08/2021 at 14:11
Published on Care Opinion at 14:52


picture of Care Opinion Facilitator

Dear Treyj95

Thank you for your very kind compliment about the staff who attended to you during your recent emergency.

It is always reassuring to know you have made a difference to someone during a very difficult and traumatic experience and on this occasion the clinical expertise and knowledge of the crew helped calm your fears.

I would very much like to share your compliment directly with the crew however would need a few extra details of the incident. If you would be prepared to discuss, please contact me on amanda.sweetlove@nias.hscni.net

I hope you have a full and speedy recovery.

Kind regards

Amanda

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Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health & Social Care Trust 2 months ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health & Social Care Trust
Submitted on 12/08/2021 at 15:06
Published on Care Opinion at 15:06


Thank you for posting regarding your recent hospital experience.

I shall pass your positive feedback to the Support Services Team. Regarding the menu options, as per the Minimum Nutritional Standards Guidelines, we do not add salt during the cooking or plating processes to any of our dishes.

Many thanks

Andrew

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