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"Nightmare experience"

About: Scottish Ambulance Service / Emergency Ambulance Scottish Ambulance Service / Patient Transport Service

(as a service user),

My husband and myself have had a nightmare journey in the year since he was diagnosed with cancer the stress uncertainty fear worst experiences with Scottish ambulance service from my husband losing the power of his legs during chemo whilst in the doctors surgery doctor called ambulance around 11 by 5 o clock we were still in the surgery no ambulance the doctor helped me get him into the car I took him up have already made a complaint then he fell in the bedroom at 76 myself couldn’t get him up called ambulance 5 hrs later neighbour came home helped me fast forward to today husband being discharged this poor man in a bad way ambulance requested 11 this morning sitting here now 19. 55 still not home no ambulance this is a man in he final stages of his life just wants to be home criminal so disgusted nothing will be done only empty words not the fault of the paramedics drivers in humane treatment after paying our dues all our life

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Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 4 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service
Submitted on 10/08/2021 at 13:56
Published on Care Opinion at 13:56


Thank you very much for taking the time to leave this feedback. I would like to offer our sincere apologies for the delays you’ve experienced when you’ve called ambulances for your husband. I can understand how distressing this must have been for you both at a very difficult time.

Please can you phone me directly on 07385 038 883 so we can discuss the detail of your experience? This will help us fully investigate why the delays occurred and what we might do to prevent in future.

Many thanks,

Lesley

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