"No phone call"

About: Belfast City Hospital / Neurology Belfast City Hospital Neurology BT9 7AB

Posted by ronr21 (as a service user), 3 years ago

I expected a reminder regarding neurology telephone consultation. No phone call! Not surprised appointments cancelled 4 times

More about:

neurology

Do you have a similar story to tell?

Responses

Máire Alexander

Patient and Client Experience Manager, Patient and Client Experience Team,

Belfast Health and Social Care Trust

Submitted on 13/08/2021 at 10:42

Published on Care Opinion at 10:42

Dear ronr21,
My name is Máire and I am the Patient and Client Experience Facilitator in the Belfast Trust.
I want to take a moment to apologise for your expectations around your appointments not being met. I can hear how frustrating this is for you. You mentioned that you have had other appointments cancelled as well, which I'm sure compounds those feelings.
I would like to ensure that your comments are directed to the right area, to help us ensure that we are able to learn about how this service can be improved. I would be extremely grateful if you could contact me maire.alexander@belfasttrust.hscni.net and let me know which hospital your team is with?
We strive to be better and even in these challenging times, I would like to be able to hear your experience and hope that the service would learn from it.
Thank you for taking the time to tell us your story, it really does make a difference.
Many thanks
Máire

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Máire Alexander

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

No phone call

"No phone call"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k