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my cancelled appointment

Posted By fedtt64

"my cancelled appointment"

About: Adult community health services / Musculoskeletal physiotherapy service

(as the patient),

Nothing -having waited the usual 3 months, the appointment was cancelled. What is an open appointment?   This episode is the third in which I have failed to get appointments.  

The originator of my diatribe was the MSk Physiotherapy and Podiatry Booking Service in Chard Hospital who,of course cannot be held responsible.
What lies behind this is the fact that I have been unable to secure appointments for Physiotherapy and for a camera examination of my throat, both of which were prescribed by my Doctor in early/mid June. This cancellation of an existing appointment was the last straw.

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Responses

Response from Debbie Martin, Clinical Governance & Risk Co-ordinator, Surgical Directorate, Musgrove Park Hospital 4 years ago
Debbie Martin
Clinical Governance & Risk Co-ordinator, Surgical Directorate,
Musgrove Park Hospital

Submitted on 10/08/2021 at 11:38
Published on Care Opinion at 11:38

Dear fedtt64

I am sorry to hear of the problems you are experiencing, there is clearly something amiss and we want to understand what is going wrong, so we can help you. To this end, please would you contact PALS at Musgrove Park Hospital on either 01823 343536 or email pals@somersetft.nhs.uk

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by fedtt64 (the patient)

Thank you for taking an interest in this. Firstly, I should say that my comments are the tiniest of niggles compared to the experiences of millions of others. They were triggered by a conjunction of the cancellation of my podriatry appointment with the statement of "an open appointment" which is an utterly meaningless phrase, and the discovery after I opened the page for Frome hospital after about a month to see if any progress had been made in getting the appointment only to read that "no appointment had been arranged; Specialist had reviewed this referral and given advice to Millbrook Surgery." I contacted the surgery who said they had heard nothing from Frome; I then spoke to Frome who told me that their hospital did not have an ENT Dept.
How could NHS send a Booking Letter giving Frome Hospital as one of those providing the service I needed? What a shambles!

Response from Debbie Martin, Clinical Governance & Risk Co-ordinator, Surgical Directorate, Musgrove Park Hospital 3 years ago
Debbie Martin
Clinical Governance & Risk Co-ordinator, Surgical Directorate,
Musgrove Park Hospital

Submitted on 16/08/2021 at 12:27
Published on Care Opinion at 12:27

Dear fedtt64

Thank you for your further comments. We really do want to understand where our service is letting you down and sort this out for you. To this end, please would you contact PALS at Musgrove Park Hospital on either 01823 343536 or email pals@somersetft.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by fedtt64 (the patient)

I really can't see how I can usefully add to what I wrote but I will phone and try to add something. However, I can add that I have now secured an appointment with a Physio. so things have greatly improved.

Thanks for your continued interest.

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