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"Bowel screening"

About: Queen Margaret Hospital / Endoscopy

(as a service user),

I recently completed a bowel screening test which showed blood in my stool. I received the results within days of submitting the test together with the appropriate paperwork detailing what would happen next.

A few days later I received a telephone call from one of the bowel screening staff nurses who went through exactly what would happen next and was given an appointment for my colonoscopy. Given the current situation I had expected that I would have to wait for some time for this. I was delighted to be given an appointment within 2 weeks. I arranged to have a covid test appointment 3 days before the procedure.

On arrival at Queen Margaret Hospital for my examination, I was greeted by exceptionally helpful staff who took me to the Endoscopy Unit where I was greeted by a lovely receptionist who was very reassuring. I was then seen by one of the nurses who went through in detail what would happen next. The Consultant then saw Ms and explained in further detail the process.

On changing and going to the examination room where I was greeted by yet more helpful and reassuring staff. The examination was completed and the results discussed. On arrival in recovery further checks were carried out before I received tea and toast. The whole experience was amazing from start to finish, particularly given the awful strains on our NHS at the moment. I would like to express my gratitude to all concerned. Our NHS is amazing. Many thanks from a very grateful patient.

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Responses

Response from Ann Walker, Charge Nurse, Endoscopy, Queen Margaret Hospital, NHS Fife 2 years ago
Ann Walker
Charge Nurse, Endoscopy, Queen Margaret Hospital,
NHS Fife
Submitted on 03/08/2021 at 10:16
Published on Care Opinion at 10:16


Dear venusgk83

Thank you so much for taking time to feedback about your recent visit to the Regional Endoscopy Unit here at Queen Margaret. It was delightful to read that your journey from start to finish was so positive.

That on your arrival to the unit you were greeted by our lovely receptionist which gave you reassurance. Also that the nursing staff provided such good care and attention, and that your dignity was kept at all times. The Consultant who was performing your procedure also offered a full explanation so that you were fully aware of everything it entailed and that your results would be discussed afterwards.

I will take great delight passing your kind comments on to all the teams who were involved in your journey and highlight how grateful you are to have gone from screening to procedure within such a short period of time.

I hope you have recovered well

Kindest regards

Ann

Ann Walker

Senior Charge Nurse

Endo QMH

Ext 20272

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by venusgk83 (a service user)

Thanks Ann - fully back to normal. Again, many thanks to all involved. You are all doing a fabulous job.

Kind regards.

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