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"I cannot ask for anything more from staff"

About: Craigavon Area Hospital / 1 North Cardiology Craigavon Area Hospital / Acute Medical Unit (AMU) Northern Ireland Ambulance Service / Emergency ambulance response

(as a service user),

I was taken to hospital by ambulance from my home and the paramedics on board (jay and pete) were wonderful. They were reassuring and kept me informed with what was going on. They listened to me and tried to give me good advice and calm me down. 

When I arrived in a&e the staff once again were fantastic. Under all the pressure of the world they still gave me their time and tried their best to get me sorted with a bed on the ward. It was humbling to watch staff work so tirelessly but maintain such a caring and accommodating manner about them. They organised a bed for me on the AMU unit where I stayed for 2 days. 

I was finally transferred to the Cardiology ward after a long wait but was very grateful to get a bed. An ECG was organised for me and I didn't have to wait long at all for this. Again the staff were wonderful. From the porter who assisted me up, to the nurses who put the leads on me, they were all fantastic and really helpful.

The cardiology team have been respectful and talk to you like you are a human being. They don't look down at you or make you feel like your health doesn't matter to them. I cannot ask for anything more from staff than that. 
On one occasion, I felt I was being talked down to by a member of the cardiology team but I appreciate everyone has bad days and they were probably very busy and thinking of 100 other things.
Apart from that I cannot complain about my experience in Craigavon Hospital and again wish to extend my praise and thanks to the staff who have listened to me, respected me and given me brilliant advice. 

Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 months ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 04/08/2021 at 12:09
Published on Care Opinion at 12:09


picture of Amanda Sweetlove

Dear Treyj95

Thank you for the kind comments about your recent experience with our staff Pete and Jay.

It is heartening to hear they were able to empathise with your situation and still your fears with their calm and reassuring manner.

I would like to offer your compliments to Jay and Pete however would need a few extra details. If you would be happy to discuss this, please contact me on amanda.sweetlove@nias.hscni.net.

I hope you are feeling a lot better.

Take care

Amanda

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, SHSCT 2 months ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
SHSCT

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 12/08/2021 at 09:07
Published on Care Opinion at 09:07


picture of Mairead Casey

Good morning

Thank you for taking the time to share your experience. We have shared your feedback with our colleagues in the Emergency Department and the staff on AMU and Cardiology.

They will provide responses to the issues raised as well as sharing the wonderful feedback about the staff.

Kind regards

Mairead Casey

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Response from Laura McAuliffe, Lead Nurse, Cardiology & Respiratory, Southern Health & Social Care Trust 2 months ago
Laura McAuliffe
Lead Nurse, Cardiology & Respiratory,
Southern Health & Social Care Trust
Submitted on 13/08/2021 at 11:58
Published on Care Opinion at 11:58


Good morning

Many thanks for your positive feedback on your stay in 1 North.

I will ensure that your comments are received by the team.

I hope you are recovering well.

Kind regards

Laura McAuliffe

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