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"My experience after a fall out walking my dog"

About: Craigavon Area Hospital / General Surgery Craigavon Area Hospital / Orthopaedics Daisy Hill Hospital / Emergency Department Northern Ireland Ambulance Service / Emergency ambulance response

(as a staff member posting for a patient/service user),

After a fall out walking my dog around 3 weeks ago I was left with a 180 degree twisted angle and dislocated patella. Thankfully someone was able to phone the ambulance for me as I was unable to do so myself. Even though I was lying there for around an hour lacking mobility, when they did arrive the ambulance service was brilliant. They could see I was in complete agony and were able to relieve my pain by giving me Entonox which was really helpful. When I arrived at Daisy Hill I was assessed in the A&E department and was told that I would need to go to Craigavon as I would have to get an operation. Whilst waiting for another ambulance to transport me from DHH to CAH I was given a cubicle in which I was made comfortable and felt safe. After I was lifted by the ambulance I was taken straight to CAH and in for surgery. The doctors in both DHH and CAH took time to explain the procedure of the operation to me and ensured I was informed as to the benefits and risks of the surgery. 

Now in recovery for over 2 and a half weeks I am still in a lot of pain, although the nursing staff have been brilliant at trying to manage my pain and get me the relief I need. I am always checked up on and staff make sure I am comfortable in my surroundings which is really reassuring for me as a patient as I know staff really do care. The doctors have been brilliant at keeping me informed with regards to my care and treatment plan and have explained everything to me in a way that I am able to understand. 

I haven't been able to see any physios just yet but I would like to get started with them soon so I can get back onto my feet again. 

The hospital and the staff have been outstanding and I have very little to complain about although one thing in terms of improvements for me personally would be this:

After surgery when I was coming round from the anesthetic I was experiencing hallucinations, this was a terrifying experience for me and these episodes made me forget where and who I was, I would liken this feeling to being a dementia patient. Where my bed is situated there is a glove and apron holder at the bottom of my bed on the wall and during these episodes at points I though this was a monster at the bottom of my bed as the shape of the compartments on this holder look like a scary face. Although it sounds so silly at that time I really believed this thing was a danger to me. I couldn't imagine this constant feeling if I did have dementia or Alzheimer's as the feeling would never wear off and so I think if anything could be improved it would be this. 

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Responses

Response from Amanda Sweetlove, NIAS, Northern Ireland Ambulance Service 2 years ago
Amanda Sweetlove
NIAS,
Northern Ireland Ambulance Service

Service User feedback

Submitted on 04/08/2021 at 15:12
Published on Care Opinion at 15:12


picture of Amanda Sweetlove

Dear Keeen88

Many thanks for taking the time to give such positive feedback about the staff who attended to you during your recent and extremely traumatic emergency.

It's amazing how much damage can be caused by what appears on the surface to be a simple fall and how much help is required throughout the recovery period.

Our staff would be thrilled to hear how much you valued their clinical treatment and emotional support during this very stressful and painful experience however to identify the crew I would need a few extra details. If you would be happy to discuss please contact me on amanda.sweetlove@nias.hscni.net

I hope your recovery is going well and your pain has greatly reduced.

Take care

Amanda

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Response from Mairead Casey, Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience, Southern Health and Social Care Trust 2 years ago
Mairead Casey
Patient Client Experience & 10,000 Voices Facilitator, Patient Client Experience,
Southern Health and Social Care Trust

Patient Client Experience & 10,000 Voices Facilitator for Southern Health and Social Services Trust.

Submitted on 06/08/2021 at 11:19
Published on Care Opinion at 11:19


picture of Mairead Casey

Many thanks for taking the time to give your positive feedback about the staff who attended to you during your recent and extremely traumatic emergency.

I will be sure to share your experience with our staff and how you valued their clinical treatment and emotional support during this very stressful and painful experience. I will review the placing of the aprons and gloves holders in the room, unfortunately these are critical PPE required, however we can review with estates and se if there are better areas to move them to. Hallucinations, is definitely a terrifying experience for anyone and im sorry you had to experience this. I m glad you are feeling better following this.

I hope your recovery is going well and your pain has greatly reduced.

Many Thanks

Stephanie

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Response from Sarah Ward, Lead Nurse, Surgery & Elective Care, Southern Health and Social Care Trust 2 years ago
Sarah Ward
Lead Nurse, Surgery & Elective Care,
Southern Health and Social Care Trust
Submitted on 06/08/2021 at 12:14
Published on Care Opinion at 13:38


Thank you so much for the lovely feedback on the care you received in our Fractures ward. We are glad you found all our staff to be supportive, caring and informative. This will certainly boost our teams to keep working hard.

We are glad you are recovering well and wish you well with your physiotherapy. The feedback on the wall mounted gloves and aprons dispensers is very important and this will allow us to review the placement of these across all our wards and ensure our wards are as comfortable as possible for our patients

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