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"Positive experience overall"

About: Craigavon Area Hospital / Ambulatory Care Craigavon Area Hospital / Emergency Department

(as a staff member posting for a patient/service user),

I came to A&E last night and was triaged on arrival. I was sent for an ECG and then waited in the waiting area until a bed became available in one for the bays in A&E. I was in a bay all night until I was moved this morning to a side room in the ambulatory unit. It is much nicer here. I feel very comfortable in my room. Having been moved from the A&E department which is extremely chaotic I really appreciate the quiet and relaxing atmosphere in this area which promotes rest. The staff have all been extremely pleasant and do an awful lot for you. When I mention staff I mean the doctors, nurses, porters, cleaners etc. Anyone I have come into contact with has been kind and helpful. I was updated regularly enough regarding the plan for moving me between wards and the options for treatment.

I haven't really had an appetite to comment much on the food however it seems to be tolerable. My side room in this area is comfortable and I feel safe and secure. I cannot think of any negative observations to suggest for making improvements as my experience has been a positive one overall. 

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health & Social Care Trust 5 months ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health & Social Care Trust
Submitted on 30/07/2021 at 11:41
Published on Care Opinion at 11:41


Thank you for posting regarding your recent hospital experience.

I will pass your positive feedback to the Support Services Team.

Many thanks

Andrew

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Response from SHSCT 5 months ago
Submitted on 04/08/2021 at 14:39
Published on Care Opinion at 14:39


Thank you for your kind words regarding our staff in A&E, Unfortunately it sounds as if you were waiting for an admission bed the hospital has been under significant pressure with a large number of people regularly waiting on beds on the admission wards as a contingency patients are moved around to the ambulatory unit to create capacity within ED for new patients attending. we hope you are recovering well.

Paul Smyth

Acting Head of Service

Emergency Departments and Minor Injury Unit

Response from Judith Smith, Ward Manager Ambulatory Ward CAH, Acute, SHSCT 5 months ago
Judith Smith
Ward Manager Ambulatory Ward CAH, Acute,
SHSCT
Submitted on 10/08/2021 at 13:53
Published on Care Opinion at 15:49


Thank you for your kind words about your recent experience in the ambulatory care unit and that you felt safe and well cared for.

I will pass on your comments to the staff.

Judith Smith

Ward Sister

Ambulatory Care Unit

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