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Care Less ward 36

Story from nhs.uk

"Care Less ward 36"

About: Leicester Royal Infirmary

It pains me very much to write this review having experienced the care and compassion over many years. My wife 80+ is neither senile or incontinent although as had problems due to physical disability, spoke to her on phone at noon today very upset was woken at 7 : 30 and although frequently asking for assistance as been left in a wet and soaking pad and bed since

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Responses

Response from Leicester Royal Infirmary 3 years ago
Leicester Royal Infirmary

Submitted on 28/07/2021 at 16:01
Published on nhs.uk at 21:37

Hello

Thank you for taking the time to leave a review.

We are very sorry to read about your wife's recent experiences at our hospital.

We would like to investigate this for you. In order for us to do this, we will require some further information from you.

Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you.

You can contact PILS using any of the following methods:

Free phone line: 08081 788337

(Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day)

Write to: Patient Information and Liaison Service

The Firs

C/O Glenfield Hospital

Groby Road

Leicester

LE3 9QP

Email: pils@uhl-tr.nhs.uk

Fax: 0116 258 8661

Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

Kind regards,

The Communications Team

Leicester’s Hospitals

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