This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Reasonable adjustments

Posted By Noimagination

"Reasonable adjustments"

About: Scottish Ambulance Service / Patient Transport Service West Glasgow Ambulatory Care Hospital (Yorkhill)

(as a relative),

Have NHS GGC heard about reasonable adjustments?

Why do they think it's acceptable to have a morning only clinic with the last appointment at 1110 that services those from the other side of the city? Have you forgotten people have carers who dont get someone up till 10 and need to work to their times?  How on earth does someone with mobility issues get to a 1040 appointment at the other end of the city when the carers don't finish till 1020 and patient transport wish them to be ready for collection at 8am? How is it acceptable for forward planning to expect patients to phone after 3pm the afternoon before the appointment to find out the pick up time?
More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Kay, Patient Experience Team Leader, Corporate Affairs, Scottish Ambulance Service 2 years ago
Lesley Kay
Patient Experience Team Leader, Corporate Affairs,
Scottish Ambulance Service

Submitted on 29/07/2021 at 07:26
Published on Care Opinion at 07:26

Dear Noimagination

I am sorry to read of the issues you have mentioned within your post.

Please may I kindly ask you contact us at sas.feedback@nhs.scot with the patient's name and address and I will have the issues relating to The Ambulance Service looked into for you.

Please may I also ask you make reference to your CareOpinion User name to allow us to link to your story

Many thanks

Lesley

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 2 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 10/09/2021 at 08:47
Published on Care Opinion at 08:47

picture of Nicole McInally

Dear NoImagination

Please accept our apologies for the delay in responding to you.

At times we offer patients appointments at other hospitals to reduce the length of time that they have to wait for an appointment. I am sorry that your appointment time and the location was unsuitable for you. I have shared your feedback with the Orthopaedic Team to highlight the issues that patients and their families can have when accessing morning only clinics, and clinics that are further away.

I apologise for the inconvenience this caused.

Kind Regards

Susan Groom

General Manager - Surgical Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k