"They don't really seem to care"

I have found it difficult to seek out help for my issues for a long time, which largely are to do with mental health but are having increasing impact on my physical health. Over the last few months I have tried to get help and a medication review that came up seemed an opportunity to bring up my issues. However, the whole process has taken months and at each stage there has only been the very minimum tick box responses, absolutely no curiosity about what may be going on and an eagerness to explain away symptoms (such as high blood pressure and weight gain). It has really felt like they want to get me in and out as quickly as possible, and have not given me the opportunity to ask questions or raise concerns. I eventually was given the opportunity to book a telephone appointment, which I did for 4:30pm after finishing work. However they kept ringing me before this time and so I answered while still and work and really didn't feel prepared or in a safe place to discuss my problems, and even then was just given a textbook response.