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"Being told about the scan the night before would have saved rushing"

About: Craigavon Area Hospital / 1 South Medical

(as a staff member posting for a patient/service user),

I came into the emergency department  on Friday past and spent a few days there on a trolly beds but the staff eventually got me a hospital bed and I was made much more comfortable. I was soon moved to 1 south where the staff have been so lovely eventhough they are super busy all the time. I sometimes just wish there was a little more communication with scan times. For example yesterday I was woke at 8 and told to rush with carers round me to make a scan at 8. 20am. I am an elderly woman and we like to take our time and get quite panicky when rushed especially when you are only just awake. The carers were still lovely and apologetic but I feel if I was told a time to be ready the night before I could have been up and ready to go at my own pace and save everyone rushing. The staff down at the theatre are lovely. The ward is very clean, sometimes the toilets could be cleaner but this is not the staffs fault it is some patients fault. Maybe more regular checking would be suffice to resolve this issue.

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Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health and Social Care Trust 2 years ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health and Social Care Trust
Submitted on 30/07/2021 at 17:31
Published on Care Opinion at 17:31


Thank you for posting regarding your recent hospital experience.

I will pass your positive feedback to the Domestic Team, unfortunately the toilets can be unsatisfactory between cleans and checks. We do our best to check frequently.

Many thanks

Andrew

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