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Lack of basic care for elderly patient

Posted By AnnieBun

"Lack of basic care for elderly patient"

About: Royal Victoria Hospital / Urology

(as a relative),

An elderly, frail relative was admitted to level 7 with a UTI. Despite this, for several days it seemed that she was given no water to drink, even though it was requested and promised. 

Similar difficulties with being accompanied to the bathroom/accessing a commode resulting in embarrassing and unhygienic episodes. 

Communication was very difficult - impossible to get through to the ward by phone and Patient Liaison service was not effective at all. 

A very sad and frightening experience for a vulnerable person - it seems that some hospital staff show very little compassion to those in their care. 

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Responses

Response from Barry Murtagh, Complaints Manager, Governance and Complaints, Belfast Health and Social Care Trust 2 years ago
Barry Murtagh
Complaints Manager, Governance and Complaints,
Belfast Health and Social Care Trust

Submitted on 22/07/2021 at 11:31
Published on Care Opinion at 11:31

picture of Barry Murtagh

Dear AnnieBun,

My name is Barry Murtagh and I am the Patient and Client Experience Facilitator within the Belfast Health and Social Care Trust.

Thank you for taking the time to provide feedback.

I currently manage the Patient Liaison Service and would be keen to hear about your experience to evaluate how we can learn and improve. I would be grateful if you could contact me at barry.murtagh@belfasttrust.hscni.net

Best Wishes,

Barry

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