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Pharmacy staff are absolutly rubbish and rude

Story from nhs.uk

"Pharmacy staff are absolutly rubbish and rude "

About: Royal Oldham Hospital

The nurses and doctors of this hospital are very good and always take good care of thier patients. The pharmacy staff however are atrocious the waiting time for 1 prescription is outrageous, the staff are I'll mannered and have no respect the lady told me I could take my prescription and go elsewhere when I asked how long I would have to wait. Later I send my husband to collect my medicine because the wait time was too long and they gave him the only part of my medication!! So we have to pay another visit to collect the rest of the medication again. They never answer the phone so there is no way of contacting them. They need to train their staff to be more polite and respectful, patients are waiting 40+ minutes for medication they are bound to get annoyed.

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Responses

Response from Royal Oldham Hospital 2 years ago
Royal Oldham Hospital

Submitted on 16/08/2021 at 10:08
Published on nhs.uk at 16:58

Dear Anonymous

Thank you for taking the time to let us know about the experience you received from us. Firstly, I would like to apologise for the way you were treated by the staff. I have passed your comments to our pharmacy team who will investigate this further. We have two pharmacys on site at the Royal Oldham Hospital, one of which is Lloyds however as you haven't mentioned which pharmacy this review is referring to I will make sure they both see your comment. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

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