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"cardiology ward"

About: Craigavon Area Hospital / 1 North Cardiology

(as a staff member posting for a patient/service user),

I spent 8 hours in the emergency department. It was not a pleasant experience.  The staff were doing their best but it was just chaotic. I was offered food and water while I was waiting which was good. It is far too warm in there though. It makes you feel worse. I felt reassured when they told me what was going on.

The staff have been very good and kept me well informed. I am comfortable asking questions to make sure I understand.

It is pretty warm in this ward too but pulling the blinds down helps keep the sun from shining in.

The food is alright and the toilets and ward is clean. I couldn't think of any changes I would make apart from fixing the door to my room as it won't close properly.

Responses

Response from Andrew Dines, Head of Service, Domestic, Catering, Portering and Security Services, Southern Health & Social Care Trust 5 days ago
Andrew Dines
Head of Service, Domestic, Catering, Portering and Security Services,
Southern Health & Social Care Trust
Submitted on 22/07/2021 at 16:38
Published on Care Opinion at 16:38


Thank you for posting regarding your recent experience.

I will pass your positive feedback to the Catering and Domestic Teams. I will highlight your room door to the ward manager, so this can be reported to estate services for repair.

Many thanks

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