Brought my 2 year old with a very high fever. Had been crying after initial assessment. At reception we were asked one question then the staff member proceeded to do some paperwork. After a few minutes they gave me a piece of paper & ushered me away. Asked where I should go, they rudely pointed to a door & shouted at me. I said you just need to tell me where to go, and they proceeded to get very aggressive & angry.
Walked into Paediatric Care. My toddler had been crying throughout. He's not normally like that. Saw the nurses who were lovely. Asked them if my husband could come in so we could both attend to our soon, they agreed. The staff member on reception wouldn't let him in, the nurse had to go outside & get my husband. The reception staff member then came into the waiting area & demanded that my husband leave. The nurse said it was ok, but they continued to shout.
I understand that there are policies in place due to covid but there was another child with two people with him, so why can't my husband help?
Not what you need when you have a very poorly child.
About: Northwick Park Hospital / Paediatrics Northwick Park Hospital Paediatrics HA1 3UJ
Posted by Reeta (as ),