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"Women's unit"

About: Bradford Royal Infirmary Women's Unit

(as the patient),

I had a c-section and my baby breathing was a little fast, the Dr's were not to worried but had said this ward will take extra care of you and your baby and keep a close monitor. However, I have a phobia of lifts and climbed two flight of stairs to come up to this ward. When I arrived it was a cubicle and it was a four bed. I had asked the midwife who escorted me up if I can have the window side as its warm and it was only me and another patient in room. They said they would let them know and they will change it around. The bed in that cubicle was not made. I called the buzzer and asked the nurse as I had been waiting and in pain how long will it be so, I can move and settle there instead of geting all my belongings out here as I'm struggling and in pain. The staff member did not change the sheets for the bed and refused and said it can be 2-3 hours as they were busy, Bearing in mind this is a staff member who will be looking after me and my baby. I found them very rude and did not co-operate. To some it up, to me this is not a high care unit and I did not feel treated fairly and the found the staffare arrogant and did not help. My baby was not given meds on time and did not get them until I buzzed to ask why. The night staff that I came across were a disgrace. I've had a major surgery I'm in pain and they want me to keep making my baby feeds in the kitchen myself and if I asked them for help they would behave awkward and make faces. I felt so scared here and did not feel safe at all.

Responses

Response from Bradford Teaching Hospitals NHS Foundation Trust last week
Bradford Teaching Hospitals NHS Foundation Trust
Submitted on 20/07/2021 at 16:37
Published on Care Opinion on 22/07/2021 at 09:43


Thank you for taking the time to tell us about your recent experience at our Hospital. I am sorry to hear that you were unhappy with the care you received. If you would like us to look into this matter or would like to talk to one of our Patient Experience Officers, then please contact the Patient Experience Team on 01274 364810 or email us at patient.experience@bthft.nhs.uk we will be happy to take your details and look into the matter further.

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